When said diamond fell out kay jewelers refused to replace it. After 13 years of owning a ring from them bringing it in every 6 months and having it re tipped every 5 years because i bought the extended gold warranty.
With the optional kay extended service plan esp you can make sure your jewelry stays as strong secure and beautiful as the day you opened the box.
Kays jewelry warranty. With one payment you get coverage for your jewelry for its lifetime so you can feel secure wearing it. Any jewelry or watch we sell at kay has been selected to endure in style and durability and we back that with warranties and other programs. Kay jewelers warranty a sham.
When you purchase your diamond ring from kay jewelers you will receive a lifetime diamond guarantee that protects your diamond provided 6 month inspections are performed by a kay jewelry consultant. See all of the terms and conditions for our lifetime diamond guarantee here. Our lifetime diamond gemstone guarantee covers all the diamond sapphire ruby and emerald gemstone jewelry we sell and other services at no extra cost.
We only offer brands that meet those same high standards. At kay we promise the jewelry we sell is of the highest quality. In addition all necessary repairs must be completed by our representatives.
In order for your diamond gemstone guarantee to remain in effect you must have your diamond and or gemstone inspected and have the inspection documented every six months by an authorized representative at a kay jewelers store. Let s say you wear your ring for a couple of years and you take it in for a routine cleaning and inspection which i recommend doing at least 2 times a year and a diamond guarantee would demand that it s done every six months anyway to uphold the requirements. The manager said the warranty did not cover the diamond because they did not have a record of my last visit for repair which was 3 months ago.
What s covered if the merchandise fails as a result of normal wear and tear or because of a defect in materials or workmanship we will replace it. The repairs must be done at an authorized kay jewelers store and not anywhere else that would actually void the plan see the plan in action. Feb 18 2010 3 3k views.
The kay jewelry replacement plan is an optional three year replacement plan designed for non repairable merchandise that s not eligible for our extended service plan. Kay jewelers titanium ring failures 3x within 16 months of wedding. When it comes to watches warranty information varies from manufacturer to manufacturer.